The Happy Chaps at Hummerstons.

Uncanny that the world of the butcher is hardly a glamorous one. Though every butcher I have ever met is cheerful and quite genuinely seems to enjoy what they do! Let's look at what makes them great models of customer service!

Lessons from experts.

Gillian Corban CEO Corban and Blair shares some thoughts on Customer Retention.

Stand out service.

This business is so confident it's service will have it's customers coming back, they have no prices on the menu!

Is your business listening to your customers?

It is cheaper to keep the customers you have than to try and get a new one!