Find your voice - phone protocols and practices
How well is the phone answered at your organisation?
Do people know how to properly and politely enter and exit a conversation?
Are there processes that need to be standardised? Or is spontaneity an important part of your culture and image?
What 'voice' do you want your organisation to have? Formal? Professional? Casual? Creative? Practical?
What 'tone of voice' you choose depends on what kind of business you are in and the outcome you want.
If you haven't really thought about this in detail, you almost certainly haven't put in place processes and training that will create it.
Par excellence can provide you with an audit of your phone protocols, policies and practice, and provide training in good phone processes, that will get you the business outcomes you want.
To talk to me about your organisation's customer service, motivation or listening skills, email maggie@parexcellence.net.au or phone 0402 301 402. I offer consulting, audits, training, facilitation and video programs to transform your organisation's customer service.
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